Shipping Policy

Shipping Information

At Urban Paw, we aim to process and dispatch your order as quickly as possible while ensuring your items arrive safely.

Order Processing

• Orders are processed Monday to Friday, excluding UK public holidays.
• Most orders are processed within 1–2 business days after payment has been received.
• During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Delivery Times

Estimated delivery times are:

United Kingdom

• Standard Delivery: 2–5 business days
• Express Delivery (where available): 1–2 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Where applicable, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available), allowing you to monitor your delivery.

Delivery Partners

We work with trusted courier partners to ensure your order is delivered securely and efficiently.

Depending on your location and the size of your order, deliveries may be made by Royal Mail, Evri, DPD, or another reputable courier.

Incorrect Shipping Information

Please ensure that your delivery address is accurate before placing your order.

Urban Paw cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error in your delivery details, please contact us as soon as possible at support@urbanpaw.co.uk. We will do our best to amend your order before it is dispatched.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with the courier and work to resolve the issue as quickly as possible.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of:

• The packaging
• The damaged item(s)

We will assess the issue and arrange a replacement or refund where appropriate.

International Shipping

At this time, Urban Paw primarily ships within the United Kingdom.

If international shipping becomes available, eligible destinations and shipping costs will be displayed during checkout.

Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Urban Paw

Email: support@urbanpaw.co.uk

We aim to respond to all enquiries within 1 business day.